Shipping Policy

General Shipping Information

We strive to process your order as quickly as possible. All orders are typically processed and prepared for shipment within 1–3 business days after payment is received.

Shipping Fees and Delivery Areas

• Delivery Country: We currently deliver within Germany.
• Shipping Costs: We offer free shipping for all orders within Germany. There are no hidden fees at checkout.

Delivery Times

The estimated delivery time within Germany is usually 7–12 business days from the shipping date. Please note that processing your order may take an additional 1–3 business days. We ship directly from the factory to offer you the best prices.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to check the status of your delivery online at any time.

Transit Damage

Should your goods arrive damaged, please document the damage immediately (photos of the packaging and the product) and contact us within 48 hours at support@txg-home.de. We will promptly arrange for a replacement or a refund.