Right of Withdrawal & Return Policy

Statutory Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. a letter sent by post or an email):

TXG Home
Jason Brohmann
Rosa-Luxemburg-Straße 24 A
03238 Finsterwalde
E-Mail: support@txg-home.de

Extended 30-Day Return Guarantee

In addition to the statutory right of withdrawal, we grant you a voluntary return guarantee of a total of 30 days from receipt of the goods. For the period after the expiration of the statutory 14 days (day 15 to 30), the following applies: The goods must be in their original condition and returned to us in their original packaging.

Return Shipping Costs

Please note: The direct costs of returning the goods are to be borne by the buyer.

Hygiene Articles & Exceptions

Sealed goods that are not suitable for return for reasons of health protection or hygiene (e.g. opened cleaning products) are excluded from the right of withdrawal if their seal was removed after delivery.

Return Address

TXG Home
Rosa-Luxemburg-Straße 24 A
03238 Finsterwalde
Germany